Product-minded operations leader and founder of Estimate Fox, with 12+ years in the insurance industry. I lead a district handling $500M+ in annual assignments and serve as the primary point of contact for 140+ contractor offices.
Product-Minded Operations Leader | Founder, Estimate Fox
I am a product-minded operations leader with 12+ years in P&C claims and residential repair. I founded and ran Estimate Fox, a nationwide virtual SaaS-based service that helped residential repair contractors with estimating and insurance claims handling. As founder and product owner, I worked with engineers to develop the product, set pricing, drove growth, conducted market and competitor research, onboarded customers, and turned their feedback into product and service improvements—about three years of product management experience. As District Manager at Crawford & Company (Contractor Connection), I lead a district handling $500M+ in annual assignments and serve as the primary point of contact for 140+ contractor offices, most of them small and mid-size residential repair businesses. I started on the claims side at USAA, first resolving complex member issues and later as a desk property adjuster.
About three years of product management experience
August 2019 – August 2022
Residential repair contractors have to produce estimates and work through insurance claims documentation to get jobs documented and paid. I founded Estimate Fox to help with that work: a nationwide virtual SaaS-based service that helped residential repair contractors with estimating and insurance claims handling.
As founder and product owner, I worked with engineers to develop the product, bringing estimating and claims expertise from my years as a USAA desk property adjuster so the service was shaped around real contractor workflows. I worked directly with small and mid-size contractor business owners, onboarded customers, and walked them through those workflows.
I set pricing, drove business growth, and conducted market and competitor research to position the offering. I also gathered customer feedback and turned it into product and service improvements. I count this as about three years of product management experience, from August 2019 to August 2022.
As a former USAA desk property adjuster, I already understood how estimates and claims get reviewed and paid. I then worked directly with small and mid-size contractor business owners, listening to their needs as I onboarded them and walked them through estimating and claims workflows.
I worked with engineers as founder and product owner, bringing estimating and claims expertise to shape the product around real contractor workflows and to decide what to build next from customer feedback.
I set pricing for the service and positioned the offering for residential repair contractors, tying the price to the estimating and insurance claims help the product provided.
I conducted market and competitor research to understand the landscape and to position Estimate Fox for residential repair contractors.
I drove business growth for a nationwide virtual service, building relationships with contractor business owners and taking the offering to market.
I onboarded new customers and walked them through estimating and claims workflows, serving as a trusted advisor on getting jobs documented and paid. I gathered their feedback and turned it into product and service improvements that made the service easier to use and more valuable to contractors.
I founded and ran Estimate Fox as founder and product owner, working with engineers to develop a nationwide virtual SaaS-based service for residential repair contractors.
I bring user empathy from years as a desk property adjuster, and I turned conversations with contractor owners—during onboarding and day-to-day work—into product and service improvements.
At Estimate Fox I set pricing, drove business growth, and conducted market and competitor research to position the offering for residential repair contractors.
I lead and support 140+ contractor offices as the primary point of contact in Contractor Connection’s managed repair program for insurance carrier clients.
I onboard new contractor offices, run virtual trainings, coach owners and their teams on program workflows, and build trusted relationships through regular check-ins, meetings, and visits.
I use performance data and KPIs to improve processes, hold offices accountable to SLAs, and help the district consistently rank #1 of 12 districts on cycle time, estimate upload time, and customer surveys.
Crawford & Company (Contractor Connection)
Estimate Fox
USAA
USAA
B.S. in Business Administration – Finance
AI Product Manager Professional Certificate
Running, mountain biking, kayaking, pickleball, indoor rock climbing
These are the areas I built as founder and product owner of Estimate Fox, and that I use every day as District Manager at Crawford & Company (Contractor Connection).
I’m open to management, operations, and product management roles, especially at tech-forward, startup-style companies where I can build, iterate, and own outcomes.
Let’s talk about management, operations, or product management roles — especially in a tech-forward, startup-style environment. Send a message and I’ll get back to you. I’m based in Virginia Beach, VA.